Emberglow Studios Privacy Policy

At Emberglow Studios, located at 456 Oak Avenue, Suite 200, Hillcrest, CA 90210, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you interact with our website, services, and business operations. This policy is effective as of January 1, 2025, and may be updated periodically. We encourage you to review it regularly to stay informed about our privacy practices.

1. Information We Collect

We collect various types of information to provide and improve our services. The information we collect depends on how you interact with us. Below are the categories of data we collect:

1.1 Personal Information

This includes information that identifies you as an individual, such as:

• Contact Information: Name, email address, phone number, and postal address, collected when you fill out contact forms, subscribe to our newsletter, or request a consultation.
• Account Information: Username and password if you create an account on our website to access specific features or services.
• Payment Information: Credit card details or other financial information required for processing payments for our video production services. Note that we use secure payment gateways to protect your financial data.
• Project Information: Details about your video production projects, including scripts, storyboards, and any other materials you provide to us.
• Communications: Records of your communications with us, including emails, chat logs, and phone calls.

1.2 Non-Personal Information

This includes data that does not directly identify you but can provide insights into your use of our services:

• Usage Data: Information about how you use our website, including the pages you visit, the links you click, and the time you spend on each page.
• Device Information: Information about the device you use to access our website, including the device type, operating system, browser type, and IP address.
• Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to collect information about your browsing activity. You can manage your cookie preferences through your browser settings.
• Analytics Data: We use third-party analytics tools like Google Analytics to collect and analyze data about website traffic and usage patterns.

2. How We Use Your Information

We use the information we collect for various purposes to provide, improve, and personalize our services:

2.1 Providing Services

• Service Delivery: To provide you with the video production services you request, including project planning, filming, editing, and delivery of the final product.
• Customer Support: To respond to your inquiries, provide technical support, and resolve any issues you may encounter.
• Account Management: To manage your account, process payments, and send you important notifications about your account and our services.

2.2 Improving Services

• Website Optimization: To analyze website usage and improve the user experience, including optimizing website performance, content, and design.
• Service Enhancement: To develop new features and services, and improve the quality and effectiveness of our existing services.
• Research and Development: To conduct research and analysis to better understand our customers' needs and preferences.

2.3 Marketing and Communications

• Promotional Offers: To send you promotional emails about new services, special offers, and upcoming events. You can opt-out of receiving these emails at any time.
• Newsletters: To send you newsletters with industry insights, company updates, and valuable content related to video production.
• Personalized Content: To personalize your experience on our website and in our communications based on your interests and preferences.

2.4 Legal Compliance

• Compliance with Laws: To comply with applicable laws, regulations, and legal processes.
• Fraud Prevention: To detect and prevent fraud, unauthorized access, and other illegal activities.
• Protection of Rights: To protect our rights, property, and safety, as well as the rights, property, and safety of our users and others.

3. How We Share Your Information

We may share your information with third parties under the following circumstances:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, hosting providers, analytics providers, and marketing automation platforms. These service providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Business Partners: We may share your information with business partners who collaborate with us on specific projects or initiatives. We will only share your information with trusted partners who have agreed to protect your privacy.
• Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred to the acquiring entity. We will notify you of any such transfer and provide you with the opportunity to opt-out.
• With Your Consent: We may share your information with third parties if you have given us your explicit consent to do so.

4. Data Security

We take the security of your information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, and destruction. These measures include:

• Encryption: We use encryption to protect sensitive data, such as payment information, both in transit and at rest.
• Access Controls: We restrict access to your information to authorized personnel who need it to perform their job duties.
• Security Audits: We conduct regular security audits to identify and address potential vulnerabilities.
• Employee Training: We train our employees on privacy and security best practices.
• Physical Security: We maintain physical security measures to protect our facilities and equipment from unauthorized access.

5. Data Retention

We retain your information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

6. Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to access the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information we hold about you.
• Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
• Objection: You have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
• Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
• Withdrawal of Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise your rights, please contact our Data Protection Officer, Eleanor Vance, at privacy@emberglowstudios.com or call us at (310) 555-0123. We will respond to your request within a reasonable timeframe and in accordance with applicable law.

7. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children under the age of 13. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from a child under the age of 13, we will take steps to delete the information as soon as possible.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post any changes on our website and update the effective date at the top of the policy. We encourage you to review this Privacy Policy periodically to stay informed about our privacy practices. Your continued use of our services after the effective date of any changes constitutes your acceptance of the revised Privacy Policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:

Emberglow Studios
456 Oak Avenue, Suite 200
Hillcrest, CA 90210
Email: info@emberglowstudios.com
Phone: (310) 555-0123

Data Protection Officer: Eleanor Vance, privacy@emberglowstudios.com